Frequently Asked Questions About Our Terms
Open a dispute ticket in Account Settings within 30 days of the bet. We review the game log and your account history. If we find an error on our side, we credit your account. If the bet settled correctly per our terms, we explain the outcome with proof. You can escalate to our compliance team if you believe the decision was unjust.
No. Once your deposit confirms in the lobby, it's final and your account balance updates. These payments are instant and irreversible. If you deposited by mistake, contact support immediately with proof — we may help recover the funds if the deposit was fraudulent or unauthorized on your account.
Yes. Our terms require us to encrypt all sensitive data during transmission and storage, comply with payment processor security standards, and never share your details with third parties without your consent. We use industry-standard SSL certificates and regular security audits to protect your account and payment methods.
We retain your account records, deposit and withdrawal history, and identity verification documents for 36 months after closure, as required by payment partners and local regulations. This supports dispute resolution and fraud prevention. After 36 months, we delete non-essential personal data but keep anonymized transaction records for regulatory compliance.
We can suspend your account if we detect fraud, terms violation, or unusual betting patterns. You'll receive notice with the reason. If the suspension is temporary, your account reactivates once the issue is resolved. Permanent closure is rare and happens only if you breach terms repeatedly or request it yourself in Account Settings.
Email our compliance team through Account Settings > Help > Report a Policy Breach. Include the date, your account activity and the specific term you believe was violated. We investigate within 48 hours and respond with either corrective action or a detailed explanation of why the term was applied correctly.
Our terms state that game availability depends on local law and where local law permits. The Lobby page shows exactly which games you can access from your location in Indonesia. If a game is missing, your regional law restricts it. Contact support if you believe this is an error with your account settings or location.
